If you run a business, one of the things that can dismantale it more quickly than anything is internal conflicts. Although you cannot be in the middle of every conflict as it happens (nor do you want to be!), you can have ground rules in place for resolving conflicts. Having such ground rules is of the utmost importance, as it enables your employees to solve their disputes in a calm manner with as little mess as possible!One of the first things you want to do, in setting the ground rules for resolving conflicts, is to make sure that the processes are detailed and documented. When it comes to employee conflicts, your ultimate goal is for the employees to be able to police themselves and resolve the conflicts on their own. But if your ground rules are not detailed and documented, your employees will be trying to solve their conflicts without ever knowing if they are following protocol. When it comes to communication in your business, it is important that the atmosphere is conducive to open communication, and you will need to take a personal hand in creating such an environment. Communication should start from the top and trickle down, which means that you should communicate with your employees, but it also means they should be able to communicate with you! Once you create an atmosphere in which your employees feel comfortable communicating with you and other managers, they will also feel comfortable communicating with one another. Of course, should there be a conflict that the employees are unable to work out on their own, it is important that you have a step in place that enables you or a manager to step in and mediate. This will allow you to have a clear view of all the things that are going on with your employees, and will help you be able to keep things under control. Few things can derail a small business as quickly as conflicts among the employees. But you will help your business run much more smoothly once you learn how to set ground rules that enable employees to take care of their conflicts on their own as much as possible! The Eight Essential Steps To Conflict Resolution!